Privacy Policy

Custom Solar Power ("we", "our", "us"), ABN 97 467 763 921, respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and protect personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It covers our website and our business generally, including quoting, installation and after-sales service.

What we collect

Depending on how you deal with us, we may collect:

• Name, email address, phone number and property address
• Business name (for commercial enquiries)
• Copies of electricity bills and energy usage information, which we use to design and quote your system
• Photos of your property and installation, taken during site assessments and completed jobs
• Details of your enquiry, quote, installation and any service or warranty work
• IP address, browser and device information when you use our website

We do not collect credit card details, driver licence details or other identity documents. Payments are made by bank transfer or through your chosen payment provider, and we do not store financial account information.

You can browse our website, and make general enquiries, without identifying yourself.

How we collect it

We collect information when you submit a form on our website, call or email us, request a quote, become a customer, or interact with our advertising. We also automatically collect technical information through cookies and analytics tools when you browse our website.

How we use it

We use your information to respond to enquiries, prepare quotes, design and install your system, provide warranty and after-sales service, improve our website, maintain security, and comply with our legal obligations.

If you have enquired with us or are a customer, we may also send you relevant updates and offers by email. Every marketing email includes an unsubscribe link, and you can opt out at any time. Emails about your quote, booking, installation or warranty are service communications, not marketing.

Installation photos may be used in our marketing materials. We will not identify you or your address without your consent.

Cookies and analytics

Our website uses Google Analytics, which collects information such as pages visited, time on page, device and browser details, approximate location and website interactions. This helps us understand how our website is used. You can learn more at https://policies.google.com/privacy or opt out at https://tools.google.com/dlpage/gaoptout.

Our website may also load Google Fonts, which can result in Google collecting technical information such as your IP address.

You can disable cookies in your browser settings, though some features may not work properly.

Who we disclose to

We may disclose your information to service providers who support our business (including our website hosting, customer relationship management, job management, marketing and analytics providers), as well as professional advisers, and government or regulatory authorities where required by law (for example, electricity network connection applications and rebate schemes).

We do not sell personal information.

Overseas disclosure

Some of our service providers, including Google, store or process data outside Australia, primarily in the United States. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

How long we keep it

We keep records relating to quotes, installations and service work for as long as we are required to by law, including at least 7 years for tax purposes, and for the life of your product and workmanship warranties, which can extend 10 years or more. Enquiries that do not proceed are deleted or de-identified once no longer needed.

Security

We take reasonable steps, both technical and organisational, to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of electronic transmission or storage is completely secure, but we review our practices regularly.

Access, correction and complaints

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

If you believe we have breached your privacy, contact us and we will investigate and respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Third-party links

Our website may link to external websites. We are not responsible for their privacy practices or content.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.