PRIVACY POLICY
This Privacy Policy governs the manner in which Custom Solar Power Pty Ltd collects, uses, maintains and
discloses information collected from users (each, a “User”) of the www.customsolarpower.com.au website
(“Site”). This privacy policy applies to the Site and all products and services offered by Custom Solar Power Pty
Ltd.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited
to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities,
services, features or resources we make available on our Site. Users may be asked for, as appropriate, name,
email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will
collect personal identification information from Users only if they voluntarily submit such information to us.
Users can always refuse to supply personal identification information, except that it may prevent them from
engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site.
Non-personal identification information may include the browser name, the type of computer and technical
information about Users means of connection to our Site, such as the operating system and the Internet
service providers utilised and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive
for record-keeping purposes and sometimes to track information about them. User may choose to set their
web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some
parts of the Site may not function properly.
How we use collected information
Custom Solar Power Pty Ltd may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more
efficiently.
– To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and
resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be
used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing
list, they will receive emails that may include company news, updates, related product or service information,
etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed
unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect
against unauthorized access, alteration, disclosure or destruction of your personal information, username,
password, transaction information and data stored on our Site.Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic
aggregated demographic information not linked to any personal identification information regarding visitors
and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Changes to this privacy policy
Custom Solar Power Pty Ltd has the discretion to update this privacy policy at any time. When we do, we will
send you an email. We encourage Users to frequently check this page for any changes to stay informed about
how we are helping to protect the personal information we collect. You acknowledge and agree that it is your
responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not
use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your
acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site,
please contact us at:
Custom Solar Power Pty Ltd
www.customsolarpower.com.au
Head Office
Custom Solar Power
Unit 3/51 Overlord Place Acacia Ridge, QLD, 4110
info@customsolarpower.com.au
This document was last updated May 2025
